Shipping Policy

Last updated: August 27, 2026

At NexusGlobal Store, we work to make your shopping experience simple and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after your order has been successfully placed and payment has been confirmed.

Please allow 3–7 business days for order processing before your package is shipped.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Delivery times vary depending on your location, shipping method, product availability, and carrier.

Estimated delivery times are provided at checkout where available.

Please note that delivery estimates are not guaranteed. Delays may occur due to circumstances outside our control, including carrier delays, weather, customs processing, holidays, or other unforeseen circumstances.

3. Shipping Costs

Shipping charges are calculated based on your delivery location, order size, shipping method, and other applicable factors.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, we may offer promotional or free-shipping options. Any applicable conditions will be clearly stated at the time of the offer.

4. Order Tracking

When tracking information is available, it will be provided by email after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans your package.

If your tracking information has not updated for an extended period, please contact our customer support team for assistance.

5. Delivery Address

Please ensure that your shipping information is accurate and complete when placing your order.

NexusGlobal Store is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can help investigate the shipment.

For packages marked as delivered by the carrier but that you cannot locate, please first check with household members, neighbors, and the delivery location. You may also contact the carrier directly.

If you still cannot locate your package, contact us and we will assist where possible.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged packaging and product.

We will review the situation and work with you toward an appropriate resolution.

8. International Orders

For international deliveries, additional customs duties, taxes, or import fees may apply depending on the destination country.

Any such charges, where applicable, may be the responsibility of the customer.

Customs processing times can also vary and may cause delays beyond the estimated delivery timeframe.

9. Multiple Items in One Order

If your order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping requirements.

If this happens, you may receive separate tracking information for different shipments.

10. Contact Us

If you have questions about your order or shipping, please contact us through our Contact Us page.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.